please read the peers discussions and respond to them APA format with reference
It really depends what kind of relationship you have with your upper management. If they are very receptive to you and they have this “open door policy “then just go ahead and asked if they can spare a moment for you and present your case. If you don’t know your upper management or this is the first time that you are going to approach them, then it would be good to send them an e-mail asking for an audience or invite them over a lunch date then slowly suggest that you would like to discuss a project with them. If they agree then you have that ticket to discuss your plans.
When you are presenting your plan it would be good to remember these 6 simple guides when talking to upper management.
1. FOCUS ON IMPACT, NOT PROCESS
One of the keys to successful upward communication is to emphasize outcomes rather than processes and background details. Focus on what they will get from your plan first then the details of your plan
2. LOOK TO THE FUTURE, NOT THE PAST
Show off your vision of what’s ahead, not your ability to rationalize the past. Especially if your idea is new, you don’t have to discuss how you get your idea.
3. KNOW YOUR NUMBERS
When you’re speaking seriously with high-level decision-makers, anecdotes and explanations aren’t enough. You need to have a strong grasp of the facts and data behind your claims; don’t just present useless numbers just get to the point of how much savings this idea of yours will affect the budget of any expected money that you will get from your plan
4. AVOID BUSINESS IDIOMS
“Think outside the box.”, “Hit the nail on the head.”, “Run it up the flagpole.” What do these phrases have in common? Besides being cliché, they’re too informal, euphemistic, and empty of actual meaning. Every word counts; don’t waste your time on tired phraseology.
5. GET TO THE POINT
Another key to successful upward communication is to get to the point immediately. Speak with precision and clarity. “Time is money” has become a cliché, but it’s true. The higher-level your listeners, the less patience they’ll have.
6. FOCUS ON MANAGEMENT’S TOP CONCERNS
Don’t just use data for the sake of using data.
Communicating with upper management demands showing how your goals are aligned with the vision and priorities of your listeners–and subsequently the company’s. It’s great to have innovative ideas, but if they don’t square with the objectives of the people you’re speaking with, they won’t go very far. (Grant A, 2015)
Grant, A. (2015, August 20). Your Guide To Communicating With Upper Management. Retrieved from https://www.fastcompany.com/3049998/your-guide-to-…
The first thing I would do when I have found a way to make an improvement is gather data from an published trials with current literature that is supportive of the innovation. I would put together a visual presentation such as a power point presentation that would include any research information that is associated with my idea. Next, I would present the idea in a staff meeting to get my team members on board with the idea. If I get others on board with my idea it may go further because the idea will seem more realistic and be an example to those that may be resistant to new changes (Kowal, 2013). I would verbally present this information to them to make them aware of the importance of the projected change. I would then utilize the “CSR model” which is consistency, standardization, and reproducibility (Kowal, 2013). Finally, after the trial run, I would arrange a power point presentation with the stated problem, statistical research and trial run data. All tithe information would be presented with visual graphs and employee accounts of the experience to make my idea sound beneficial to the patients, staff and budget. Providing visuals and actual accounts from co-workers is helpful in influencing change.
Kowal, C. (2013, April 25). Implementing Changes for Better Patient Care. Retrieved from
According to paramount scholars such as Riley (n.p.), communication entails transmitting information from one person or a group to another. It plays an integral role in the daily endeavors of any organization. As such, it can be used to motivate, direct, convince, organize, and inform. Therefore, practitioners should have excellent communication skills for them to improve quality of healthcare facilities. This paper seeks to expound on the communication tool that I would deploy to present my idea of improving patient care to the top management for them to fund and support it.
Initially, before presenting my idea to the top executives, I would do comprehensive research on the proposal. The study will aid me with more knowledge about the idea. Additionally, I would discuss my plan with my colleagues and some patients. The coworkers might have some opinions that could help me modify and improve my proposal (Huber n.p.). Consequently, since the idea is intended to improve patient care, it would be crucial to discuss the project with patients and consider their opinions on the same. After conducting the research, I would summarize my idea to make it simple and clear. Moreover, comprehensive study on the proposal will give me the confidence to present it to the management. In the rear, I would make sure that my idea is in alignment with the vision of the top executives.
Remarkably, there are various communications tools that practitioners can use to present their ideas to the top management. As such, they can be in the form of verbal or written communication. Initially, I would use written communication. In this case, emails would be most useful. Emails are very fast in passing information from one person to another. Information sent via emails can reach a large number of people, regardless of where they are (Koivunen et al. 629). Additionally, emails will enable me to send detailed information to the executives.
Notably, after sending the emails to the executives, it is beyond reasonable doubts that they will be having questions on the proposal and at the same time, they might need clarification on some issues. In this case, I would request the top executives arrange a meeting so that I can clarify the issues. During the gathering, I would deploy oral communication accompanied by some visual tools such as a power point presentation. I would design the power point in a way that it is more appealing to the executives. Besides, using power point presentation would be crucial because the voluminous information is compressed to reduced and precise points.
Concurrently, during the meeting, I would explain to the management the need and purpose of the idea, how the plan will improve patient care and at the same time clarify its benefits to the hospital. Additionally, it would be imperative to outline the resources that are needed in the implementation of the idea. I would also request the top executives to support my ideas concerning funds. After my presentation, I would give the members a chance to ask questions. I would respond to the queries confidently so that the management would support my idea. In the rear, using the above communication tools would convince the top management to support and fund my idea of improving patient care. In conclusion, it is imperative for nurses to be familiar with communication tools and the appropriate time to use them. Proper communication enables the practitioners to be more competent in their career and at the same time advance healthcare.
Huber, Diane. Leadership and Nursing Care Management-E-Book. Elsevier Health Sciences, 2017.
Koivunen, Marita, Anne Niemi, and Maija Hupli. “The use of electronic devices for communication with colleagues and other healthcare professionals–nursing professionals’ perspectives.” Journal of advanced nursing 71.3 (2015): 620-631.
Riley, Julia Balzer. Communication in nursing. Elsevier Health Sciences, 2015.
A leaders ability to effectively communicate ideas through clear, direct, straightforward communications tool is essential. There are three important elements that must be included in creating and fostering effective communication; which are trust, respect, and empathy (Huber, 2014). In healthcare, there are various issues on the topics of patient care, and it seems there is never enough time to solve each issue without dealing with opposing forces. Problem-solving skills are essential to leadership, and the goal is always to minimize the occurrence of ongoing problems that may affect patient care. This means that a leader must develop a plan to tackle the issue head-on and present this to the upper management for review and support. The major obstacle that leaders find when attempting to make a difference is the lack of budget and resources and many circumstances that make it harder for productivity. But a good leader must be optimistic and have a clear vision of the solution. The issue must never be viewed as a distraction but rather as an opportunity for continuous improvement.
The first step to solving any problem is to conduct a research on the ongoing issue and share the problem with other team members to get feedback. Evidence-based research is essential in presenting a solution to an existing problem (Huber, 2014). The vision must be clear, and transparent communication is necessary; where everyone concerns and point of view are freely expressed and understood. Once the plan or vision is identified, the leader can analyze the situation by using the SWOT analysis and establish goals. In the vision the leader must set the objectives and display the cost and timeline in achieving the objective goals. All of these factors must be clear before presenting this to the upper management in order to give a clear view of the issue and strategic solutions (Huber, 2014). A written communication tool is necessary to present the idea clearly. This includes a detailed written proposal that communicates the problem/purpose, benefit, cost or budget justification and methods of evaluations. Next, the leader can incorporate visual communication which includes graphs, brochures, powerpoint presentations, and videos during the presentation of the vision. Once the the project is approved and test trials have begun, the project has to be evaluated and improved during the within the timeline goal.
Huber, D. (2014). Leadership and Management Principles. Leadership and Nursing Care Management, 5th Edition. [Pageburstl]. Retrieved from https://pageburstls.elsevier.com/#/books/978145574…
Communication is a key tool to use when the goal is to see a change. There are several ways that information can be delivered; however, there are specific communication strategies that work best, with certain scenarios. Messages to share with upper management can include sharing-evidence based practice, missions and values, and plans (Cullen, Dawson, Hanrahan, & Dole, 2014). The best way to communicate with upper management is through meeting. At meetings, several individuals can meet in one room, and have an open discussion about specific topics. If for example, the topic was decreasing pressure ulcers in developmentally delayed children, the person running the meeting could present facts, use evidence-based practice, and a plan. Such topics could be discussed over a power point presentation. With the power point, pictures and videos may be shown. If there are facts to be shown, then the numbers can be emphasized by using bold font with a different color. For this reason, I would go with a power point presentation as I could incorporate sound, images, words, and numbers, all in one presentation. Also, to guide the presentation, handouts can also be used to identify which points will be discussed. When ideas are presented in a simple manner, it could be easier for everyone to understand and add their input.
Cullen, L., Dawson, C. J., Hanrahan, K., & Dole, N. (2014). Evidence-Based Practice: Strategies for Nursing Leaders. Leadership and Nursing Care Management, 5th Edition. [Pageburstl]. Retrieved from https://pageburstls.elsevier.com/#/books/978145574…
To try to get upper management to support and fund an initiative which the I believe would improve patient care, the communication tools this I prefer to use is persuasion. Persuasion is a deliberate attempt to change the thoughts or behaviors of another person, (Huber, 2010). People in general are very reluctant to allocate resources to an initiative if: 1) The information presented does not address an issue which fits in with the organization’s mission and vision, and 2) The information is not clear and concise. As one who would be presenting this information to upper management, I would first have to show what the underlying issue is and how my initiative would benefit the organization, if implemented. Showing data regarding how patient care in a specific area is lacking, providing data on success stories with other institutions implementing the proposed initiative, providing data on a pilot study being performed in the unit, are all ways one can persuade upper management to support and fund the program.
Huber, D., (2010). Leadership and Nursing Care Management, 4th Edition. Iowa: Elsevier